Absolutely Nails in Surrey

Services/Products

Nail Salon

French Manicure

Absolutely Nails

$100

Unverified Business

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Reviews (126)

Absolutely nails is such a beautiful salon. Before arriving I assumed it was your typical nail salon, but it's so much more. It's a spa and they use the highest quality of products. The selection of nail colour's really impressed me. I also was impressed by how pretty it is there, it's also super clean and all the ladies here are so kind and great at what they do, they truly have expert knowledge and do a wonderful job, making you feel pampered, they don't rush you. I truly felt like really cared about each guest and I had come in with horrible looking broken nails and they gently removed my old ones and put new ones on, I also didn't feel I was there for a super long time like I usually feel at other places. My nails look amazing! ?

9 months ago

Aaron & Terri Cramb

Google Review

(5)

I loved my recent pedicure experience! Dawn was fantastic; excellent foot/leg massage, friendly and engaging. My toes look great, my feet & legs feel great, I would definitely return.

10 months ago

Sheila Stewart Vicic

Google Review

(3)

These are lovely hardworking new to Canada ladies - but it's hit and miss for quality and skill. Most recent visit - 3rd in a month - so i'm something of a regular - switched from gel/shellac back to regular polish and basically it looks like a child did my hands and feet. Massage and parrafin and exfoliation were fine, but the application is a mess and there's nothing I can do on the saturday night before going away. They promptly called to re-book and make it right - which I appreciate.

3 years ago

Michelle Bennett

Google Review

(1)

I’ve been a loyal customer at this salon for 15 years, but after my most recent experience, I won’t be going back. I called to express my disappointment with my last nail appointment, expecting they’d care about making things right. The owner called me back, offering an earlier appointment with Shayla, which I appreciated. I left work immediately and arrived within five minutes, as agreed.

But when I got there, I was left waiting. Then, I was told that despite calling me in early, they had another customer complaint, so Shayla was dealing with them first. It made me feel like my concerns weren’t a priority—just another dissatisfied customer in a long line.

Once my nails were finally fixed, I was still charged $30 for a color change. If a customer points out flaws, a reputable salon should offer some kind of goodwill gesture, but that didn’t happen.

Beyond that, the lack of empathy was shocking. During my original appointment, I mentioned I had just put my beloved dog down, and my regular tech—who speaks English—completely ignored me. Instead, she whispered to a colleague in another language. When I returned to explain that I was already going through a tough time, she just shrugged and asked what color I wanted.

For a salon that isn’t cheap, I’d expect better service, professionalism, and basic human decency. This experience was the last straw for me. I can no longer recommend this place.

12 months ago

Lucie

Google Review

(1)

I hadn’t realized we did not leave a review.
This is a horrible nail salon. The owner lies. We booked for Eight women to come in together and get nails or pedicures or manicures, depending on what each person wanted and we had booked. We told them we wanted them all done at the same time. As half of them were Family from out of town.
They did no more than three of us at a time which left two people waiting for 2 1/2 to 3 hours to get their service and then everyone else was done sitting there watching them. We had a wedding to get ready for the next day, so this was very frustrating. They didn’t apologize For not having the staff that We were promised. What was supposed to be a fun experience as a group was absolutely ridiculous as two people went back to my house. The rest of us were still there and then a couple more left because they were hungry. It was horrible ruined our entire day.!

10 months ago

‹ ›

Stephanie Siemens

Google Review

(5)

9 months ago

Aaron & Terri Cramb

Google Review

(5)

I loved my recent pedicure experience! Dawn was fantastic; excellent foot/leg massage, friendly and engaging. My toes look great, my feet & legs feel great, I would definitely return.

10 months ago

Sheila Stewart Vicic

Google Review

(3)

3 years ago

Michelle Bennett

Google Review

(1)

12 months ago

Lucie

Google Review

(1)

10 months ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What sets Absolutely Nails apart in terms of quality and atmosphere?

Absolutely Nails stands out in Surrey for a spa-like vibe paired with high-quality products and meticulous service. Reviewers describe a serene, spotless environment where staff take time to pamper clients rather than rush through services. The salon emphasizes cleanliness, precise nail work, and personalized care, delivering results that clients frequently describe as flawless and long-lasting. This commitment to comfort and craftsmanship contributes to a consistently positive experience.

How are customer concerns and billing handled when an issue arises?

Management at Absolutely Nails is described as responsive, with owners actively addressing concerns and offering solutions such as scheduling adjustments. While reviews note occasional delays and billing disputes, the common thread is swift follow up and attempts to rectify issues, including offers to rebook and goodwill gestures when appropriate. Overall, the approach reflects a willingness to resolve problems, reinforce trust, and preserve customer relationships despite occasional service hiccups.

Can large groups book services at the salon and be served at the same time?

Group bookings are possible, but coordinating simultaneous services for many guests can be challenging if staff capacity is limited. Reviews describe occasions where a wedding party waited as services were staggered, highlighting the importance of advance notice and explicit scheduling. By informing the team of group size and desired treatments ahead of time, clients can improve the likelihood of a coordinated experience while still receiving the salon's standard of care and attention.

Which services or staff are commonly praised at Absolutely Nails?

Pedicure and manicure services receive frequent praise, with clients highlighting relaxing foot and leg massages, thorough exfoliation, and attention to detail. Specific staff, such as Dawn, are often singled out for exceptional care, contributing to high satisfaction. Reviews emphasize that attendants balance professionalism with a friendly demeanor, making visits feel personal and pampering. The consistent emphasis on skilled technique and service quality reinforces the salon as a destination for polished, long-lasting results.

How does the salon address variability in service quality among staff?

With staff training noted to be strong yet variable, Absolutely Nails uses proactive steps to maintain consistency. Reviews describe some visits as exemplary while others show inconsistent results, particularly when busy periods occur. The team responds by offering quick rebooking and corrective adjustments, demonstrating a commitment to customer satisfaction. Clients are advised to communicate preferred technicians and to allow time for thorough work to achieve reliable outcomes.

Is Absolutely Nails known for long-standing client relationships?

Long-term clients are mentioned in reviews, indicating a history of loyalty and ongoing engagement with the salon. However, experiences can vary, influencing long-time customers to reassess visits after notable incidents. Management responses and flexible scheduling reflect an effort to preserve relationships, while some guests note changes over time. The overall sentiment suggests a strong foundation of repeat business supported by a mix of consistently positive experiences and occasional service challenges.

What should clients expect regarding the salon's cleanliness and atmosphere?

Clients consistently describe Absolutely Nails as clean, inviting, and spa-like, with a serene ambiance and careful sanitation between appointments. The environment is highlighted as a key factor in relaxation, complementing precise nail work. The combination of immaculate facilities, calming service, and quality products helps guests feel pampered from start to finish. This emphasis on hygiene and comfort is a frequent reason visitors return for routine care and special occasions.

How do clients perceive pricing and value for services?

Pricing is viewed as fair by some guests but considered high by others, reflecting a perceived premium associated with quality products and attentive service. Reviews mention a charge for color changes in certain contexts, which has sparked discussions about value. Despite this, many clients cite satisfaction with results and the spa-like treatment, suggesting that the perceived value aligns with expectations for a higher-end manicure and pedicure experience.

Where is Absolutely Nails located and how can clients book an appointment?

Absolutely Nails is located in Surrey, British Columbia, at 3189 King George Blvd, offering easy access for local residents. Booking is typically handled by phone or online channels, with staff encouraging customers to schedule ahead to secure preferred times. The venue’s convenient location, combined with a streamlined booking process, supports timely appointments and reduces wait times for popular services. Phone and online booking are commonly used by Surrey clients.

What steps does Absolutely Nails take to ensure a positive and relaxing guest experience?

The salon emphasizes a calm, clean setting, high-quality products, and attentive service to foster a relaxing visit. Reviews highlight staff expertise, gentle nail removal when needed, and a non rushed atmosphere that prioritizes guest comfort. When issues arise, the management is proactive in offering resolution and flexible follow-up. The result is an environment where clients feel cared for, achieving both beautiful results and a rejuvenating experience.